Quality Statement
Delivering a quality service
At ELD we are committed to delivering a high quality service and we make quality assurance an integral part of our processes.
- The focus of the service is on client/candidates with the provision of relevant and flexible quality service, work placements, volunteering opportunities, training programmes and assessment to suit their needs and lifestyles.
- This provision is regularly monitored and reviewed.
- A Quality Control and Internal Verification process is in place to ensure that consistent testing and assessment standards are maintained by cross-verification.
- Internal Verification is carried out on an on-going basis.
- All cases of borderline achievement are Internally Verified.
- At least 10% of other assessments are checked across all markers and modules.
- Where a new marker is testing, all work is double marked until the Test Centre Manager is satisfied with the standard.
- Internal Verification on candidates’ work and records is recorded on central recording systems.
- Information from the awarding body is disseminated to all members of staff involved in testing.
- The organisation’s policy for equal opportunities is implemented and monitored.
